Privacy Policy

Last Updated: April 4, 2025

Welcome to Titan Animation Lab. Your privacy is critically important to us. This Privacy Policy outlines how we collect, store, use, and disclose your personal information when you use our website (www.titananimationlab.com) or engage with our video animation services. By accessing our platform or interacting with our services, you agree to the terms described in this policy.

1. About Titan Animation Lab

Titan Animation Lab is a creative video animation agency based in New South Wales, Australia. We specialize in animated videos, explainer videos, brand storytelling, and digital content production. Our mission is to provide engaging, visually compelling video solutions to businesses worldwide, and we are equally committed to maintaining your trust and protecting your personal data.

2. What Information We Collect

We collect various types of information to deliver tailored experiences and better serve our clients. Information we collect includes:

Personal Identifiable Information (PII): Name, email address, phone number, company name, and location
Project-related Data: Content briefs, brand materials, and animation project requirements
Payment Information: Billing details and transaction records (handled securely via trusted third-party payment processors)
Technical Data: IP address, browser type, operating system, referral sources, and usage patterns collected through cookies and analytics tools
Communication Records: Emails, messages, and any other correspondence for customer service and project delivery

3. How We Use Your Information

We use the information we collect to provide our services effectively, ensure smooth project execution, and enhance your user experience. Specifically, your data is used for:

Delivering personalized video animation services
Managing project timelines, feedback, and revisions
Communicating with you regarding quotes, updates, support, or marketing offers (only with consent)
Improving our website performance, navigation, and content based on analytics
Ensuring compliance with Australian privacy laws and business regulations

4. Legal Basis for Data Processing

We collect and process your data lawfully, fairly, and transparently, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Your consent, contract fulfillment, legal obligations, or legitimate interests serve as the legal basis for processing.

5. Data Security and Retention

Titan Animation Lab uses advanced security protocols to safeguard your personal data. We implement encryption, secure servers, and controlled access to ensure data integrity. Your information is retained only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze user behavior, track conversions, and serve targeted advertisements. These small data files help enhance site performance and tailor content to your preferences. You may adjust your browser settings to decline cookies, but this may affect certain functionalities.

7. Third-Party Service Providers

To operate our business efficiently, we may engage with trusted third-party vendors (e.g., payment gateways, hosting providers, email marketing platforms). These vendors are only given access to information essential for their function and are contractually bound to maintain data confidentiality.

8. International Data Transfers

While we primarily operate in Australia, some data processing may occur in other jurisdictions through our service providers. We ensure that appropriate data protection mechanisms are in place for any international data transfers in line with global compliance standards.

9. Your Privacy Rights

As a user, you have the right to:

Access or update your personal information
Request deletion of your data
Withdraw consent for marketing communications
File a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been violated

To exercise any of these rights, contact us at hello@titananimationlab.com.

10. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

11. Children’s Privacy

Titan Animation Lab does not knowingly collect or solicit data from individuals under the age of 13. If we become aware that such information has been provided without parental consent, we will take immediate steps to remove it.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, legal obligations, or services. Any updates will be posted on this page with the revision date above. We encourage you to review this policy regularly.

13. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

Titan Animation Lab
📍 New South Wales, Australia
📞 +61 414 446 463
📧 hello@titananimationlab.com
🌐 www.titananimationlab.com